Illness doesn't wait around to hit us when it's convenient, in fact more often than not we get sick when it's the least convenient, in the middle of the night, right before a big meeting, or the first week of school. When we get sick and are looking for quick answers, it's likely we'll go to urgent care or even the emergency room. However a growing, albeit not new, way to deliver health care called telehealth stands to make situations like this more convenient for people.

We've all received one in the mail, a letter from a health insurance company, hospital, or doctor.  They all look different, sometimes there are multiple copies that arrive for days and sometimes they look like a bill, even though they say "This Is Not a Bill" at the top. In this episode of HealthChangers, presented by Cambia Health Solutions, we'll hear two stories from people in health care applying user-centered design to make these letters and bills easier to understand.