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HealthChangers

On the HealthChangers podcast, presented by Cambia Health Solutions, we share real stories of health care transformation, from those who are experiencing it and those helping to make health care more personalized. We aim to step back and see real people's stories at a personal level. We dive deep into specific health care topics, from the problems that health innovators are solving, to personal consumer stories and new technologies, and everything in between. In 2018, HealthChangers Podcast was recognized as a finalist for best podcast in PR News’ Platinum Awards. Find our full podcast archive here.
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Dec 11, 2018

There's a shift happening in many industries toward placing a greater focus on the consumer, but what if you're not sure who those consumers are and what they want or expect? That's where human-centered design comes in. It's an approach where businesses research consumer habits, expectations and experiences, and then use what they learned to improve their services and improve the way they interact with those consumers.

In this edition of HealthChangers, we'll be taking a look at one example of how human-centered design is playing out in health care. My guest is Nancy Vuckovic from Cambia Health Solutions. She shares consumer research and human-centered design principles and how they can change the way people experience health care.

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